Terms of Service

"Platform" means the Proalo website and its services. "eSIM" means a digital eSIM profile bought through the Platform. "Wallet" means the internal US-dollar balance attached to your account. "Provider" means the global connectivity provider whose network issues the eSIMs.

The Platform is operated by an entity registered in the United Kingdom and built by Protech.Software Team.

We sell prepaid digital eSIMs for use while travelling. Coverage, speed and the networks available at each destination are decided by the local operators and our Provider, not by the Platform; before purchase we show what they report about coverage and the plan.

The service is fully digital: no plastic SIM and no shipping. You receive an installation code and a tracking page.

Buying requires an account and a verified email address — that is where your eSIM and receipts are delivered. You are responsible for keeping your login details confidential and for everything done from your account.

One account per person. We may suspend an account used for abuse, fraud or circumvention of the reseller programme.

The wallet is an internal US-dollar balance used only for purchases within the Platform. The minimum card top-up is $10.00. Wallet balance and bonus are non-refundable, cannot be withdrawn as cash or transferred to a bank account or card, and earn no interest.

We may grant a bonus of 10% on explicit top-ups of $50.00 or more — added as a separate entry, it is a gift from the Platform rather than money paid, and it is clawed back proportionally if the payment it rewarded is refunded.

The price shown at confirmation is exactly what is debited from your wallet. For direct card payments the amount is deposited into your wallet and the purchase is then made from it; if the price or the plan changes before execution, the amount stays as wallet balance and we notify you by email.

Your eSIM is delivered by email, on your "My eSIMs" page and on a public tracking page with a private link. An eSIM is bound to one device once installed.

Plan validity starts the moment the eSIM is installed, not on first use, and the clock runs even if you never connect to a network. Every eSIM has an installation window shown before purchase.

Checking that your device supports eSIM and is not carrier-locked is your responsibility before buying; we provide a compatibility checker for this.

eSIMs may not be used for any unlawful activity, for resale outside the reseller programme, or in breach of the local operators' terms. We may stop an eSIM or an account on confirmed abuse.

An approved reseller earns a commission on purchases by customers referred through their links; it matures after the eSIM's cancellation window closes and is paid to their wallet by the Platform. When the customer pays by card, a percentage is deducted from the commission to cover payment fees. Self-referral or creating accounts to generate commission is not allowed.

If you dispute a payment through your bank (a chargeback), your wallet is frozen automatically until the dispute is resolved: the balance stays but cannot be spent. If the dispute is lost or a payment is refunded to the card, the matching amount is deducted from the wallet.

We may update these terms; the date of the last update is shown at the top of the page. Continuing to use the Platform after a change means you accept it. Material changes are announced in the site announcement bar.

These terms are governed by the laws of the United Kingdom. For customers resident in Türkiye, the Turkish Personal Data Protection Law (KVKK) and applicable consumer-protection rules are respected. Contact: support@proalo.app.